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Jul 272019
 

 – Provides first-level diagnosis support to phone, email and walk-in-customers.– Interacts with users with excellent communication skills to collect information about problems and lead users through first level diagnostic procedures to determine the source of the error as well as educate and instruct users on various application and hardware issues.– Escalates more complex problems and/or […]

Jul 272019
 

– Having the ability to work in a stressful environment and provide necessary reports to the Department’s Section Head.– Handle problem recognition, prioritization, research, isolation, resolution, dispatch and follow-up for routine user problems with hardware, software, networking, and other computer-related technologies.– Provide desktop, laptop, tablet, printer, scanner and variety of smart devices support to users […]

Jul 262019
 

– Provides AV support to users in all University classrooms, meeting room, auditorium, hallways, activity areas and others.– Attends Various QU events to provide on-site AV support and services.– Ensures service requests and associated resolutions are completely and accurately documented within the help desk software for follow-up, reporting and reference purposes.– Ensures compliance with help […]

Jul 262019
 

– Provides AV support to users in all University classrooms, meeting room, auditorium, hallways, activity areas and others.– Attends Various QU events to provide on-site AV support and services.– Ensures service requests and associated resolutions are completely and accurately documented within the help desk software for follow-up, reporting and reference purposes.– Ensures compliance with help […]

Jul 262019
 

– Having the ability to work in a stressful environment and provide necessary reports to the Department’s Section Head.– Handle problem recognition, prioritization, research, isolation, resolution, dispatch and follow-up for routine user problems with hardware, software, networking, and other computer-related technologies.– Provide desktop, laptop, tablet, printer, scanner and variety of smart devices support to users […]

Jul 252019
 

 – Provides first-level diagnosis support to phone, email and walk-in-customers.– Interacts with users with excellent communication skills to collect information about problems and lead users through first level diagnostic procedures to determine the source of the error as well as educate and instruct users on various application and hardware issues.– Escalates more complex problems and/or […]

Jun 172019
 

 Carry out the defined systems administration duties (excluding the systems parameters updates) using the available tools in order to allow user access to the system and facilitate effective system operations in accord with established guidelines and protocols. Manage, monitor, implement, and troubleshoot active directory, Exchange Online 365,Windows Server for the AX ERP and other […]

Jun 162019
 

 Carry out the defined systems administration duties (excluding the systems parameters updates) using the available tools in order to allow user access to the system and facilitate effective system operations in accord with established guidelines and protocols. Manage, monitor, implement, and troubleshoot active directory, Exchange Online 365,Windows Server for the AX ERP and other […]

Apr 282019
 

Role Objective To support the Communication Center Manager, supervise the Swift system and all associated operations to ensure efficiency and accuracy of all transactions, minimizing the risk of loss to the organization. Detailed Roles and Responsibilities • Create accurate and timely Outward Swift messages and manage Inward messages • Ensure the secure delivery of incoming […]

Apr 252019
 

Role Objective To support the Communication Center Manager, supervise the Swift system and all associated operations to ensure efficiency and accuracy of all transactions, minimizing the risk of loss to the organization. Detailed Roles and Responsibilities • Create accurate and timely Outward Swift messages and manage Inward messages • Ensure the secure delivery of incoming […]

Apr 202019
 

– Primary duties will be to provide 24/7/365 Tier 1 support at a Service Desk for the clients to meet and/or exceed established Service Level Agreements (SLA’s).– Manage Help Desk responsibility and resource allocation Depending on the priority. – Answer help desk lines and troubleshoot remotely – Resolve help desk service calls using documented procedures.       […]

Apr 192019
 

– Primary duties will be to provide 24/7/365 Tier 1 support at a Service Desk for the clients to meet and/or exceed established Service Level Agreements (SLA’s).– Manage Help Desk responsibility and resource allocation Depending on the priority. – Answer help desk lines and troubleshoot remotely – Resolve help desk service calls using documented procedures.       […]